Student Information

In Order to enrol in our courses, students must be at least 18 years old. Should we deem it necessary, we may request proof of age. 

In order to secure course bookings, payment must be received at least 5 working days prior to the start date of the course. In the event of the course being cancelled or postponed by more than 4 weeks, all fees will be refunded.

Course Cancellation or Postponement:

• If a course is cancelled or postponed by more than 4 weeks, all fees will be fully refunded.

Withdrawal Prior to Course Commencement:

• To withdraw from a course before it begins and obtain a full refund, students must notify our administration office at least five (5) working days prior to the course start date.
• If a withdrawal occurs within five (5) working days before the course starts, 50% of the course fee will be refunded.

Course Transfers:

• Students who wish to transfer their booking to a later course must do so at least 5 days before their scheduled course date.
• In the case of a transfer, course fees will be transferred to the next available course.
• Please note that students are allowed to transfer only once.
• An administration fee of $50+ (GST) may apply in cases of withdrawal (cancellation or transfer). The application of this fee will be assessed on a case-by-case basis.

No Refund After Course Commencement:

• Once a course has commenced, no refunds will be given for withdrawals.

Online Courses:

• For online courses, once a user has been sent their login details, the course is considered commenced, and no refunds will apply.
   

EXELTrain believes that a student who has a complaint has the right to raise the complaint and expect that every effort will be made to resolve it in accordance with this policy, without prejudice or fear of reprisal or victimisation. The student has the right to present the complaint or appeal informally as well as in writing.

To lodge a complaint or provide feedback, please email enquiries@exeltrain.com.au

or submit in writing to:

EXELTrain

8 Mosrael Place, Rowville, VIC 3178

To view our full Policy & Procedure download Complaints & Appeals Policy & Procedure.

The VSN is a student identification number that is assigned by the Department of Education & Early Childhood Development. The number is unique to each student & will be used as a key identifier on students school records until reaching the age of 25.

The VSN only applies to students under the age of 25 who reside in the State of Victoria. For more information please visit www.vcaa.vic.edu.au or download the information booklet The Victorian Student Number

From the 1st January 2015, each student will need a Unique Student Identifier (USI) to obtain their certificate or qualification from a Registered Training Organisation. This will be applicable when undertaking our Nationally Recognised courses.

It's a free and easy process for students to create their own USI's online. To do this please go to the Unique Student Identifier home page. If you require any further information, please feel free to contact us on 1300 393 587 during business hours.

Helpful links

• The student webpage on Transcript/Training records
• The 'Your USI Transcript' fact sheet
• When will my training appear on my USI Transcript? fact sheet
• The 'How to view and download my USI transcript' video

For students preparing to complete a course, please download the full Student Pre-Enrolment Information Kit.

Victoria - privacy notice information.